General Information

Call: (708) 917-6829 between 9 AM and 10 PM

E-mail for General Information: sales@queen-lingerie.com


REGULAR Shipping and Handling Cost (Continental US):

FedEx Express Mail (overnight to most areas): Flat Rate: $35.00 or higher depending on final weight and package size.

***Note: Package Size and Shipping Cost
  • Packages above 2 lb. or of excessive size (girth), the actual shipping and handling charges may be greater than the amount calculated on your order. These charges are determined by the post office at the time of shipping.

  • Note: Overnight Deliveries
  • Overnight deliveries can be made to most areas except International.
  • Next day and second day air shipping price may be higher depending on final weight and shipping destination.
  • Any overnight deliveries cannot be delivered to a P.O. Box. A street address must be supplied.

    Note: International Purchases

  • ***Please Note: A $30 minimum purchase is required for international shipments.
  • There are NO Overnight Deliveries for international orders.
  • Canada only
    Priority Mail: Regular: $35 Express: $45.00
  • Other International Destinations
  • Priority International (6-10 days): $50.00 or more (or less) depending on final weight
  • Express International (3-5 days): $56.00 or more (or less) depending on final weight and package size.
  • Shipping charges may not calculate correctly and may need to be manually updated (up or down) depending on the shipping location.
  • Please contact us if you place an international order and need estimated shipping costs.

  • Refund Policy:
    There are no refunds on any items purchased on web site, only store credit. If the item is worn and price tag removed, it cannot be returned, exchanged, nor will store credit be issued. If the item was not purchased at this web site it cannot be returned, exchanged or receive credit for the item cost. If you would like to request a store credit send an e-mail to sales@queen-lingerie.com within one month of receipt of items. After one month there are no exchanges of any items.

    Credits given for returned merchandise are valid for no more than 1 year from the date of purchase. After 1 year the credit will be deleted from our records and cannot be applied toward a purchase. There will be a 15% re-stocking fee on all returned items,unless a store credit is given.